Shipping Policy
Effective Date: January 10, 2025

At CuteTopix, we aim to deliver your orders quickly and efficiently. This Shipping Policy provides details about our shipping methods, timelines, and related information.

1. Order Processing

  • Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays).
  • Confirmation Email: After placing your order, you will receive a confirmation email with your order details.
  • Delays: Processing times may vary during peak seasons or due to unforeseen circumstances.

2. Shipping Options

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • International Shipping: Delivery times vary depending on the destination country.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order.
  • Free shipping may be available on orders exceeding a specified amount (if applicable).

4. Tracking Your Order

  • Once your order is shipped, you will receive an email with tracking details.
  • You can track your package using the link provided in the email or by logging into your account on our website.

5. International Shipping

  • Customs and Duties: International orders may be subject to customs fees, import taxes, or duties, which are the responsibility of the customer.
  • Delivery Time: Varies depending on the destination and customs clearance processes.

6. Undeliverable Packages

If a package is returned to us due to an incorrect address, refusal, or unavailability, we will contact you to arrange redelivery. Additional shipping fees may apply.

7. Lost or Damaged Packages

  • Lost Packages: If your package does not arrive within the estimated timeframe, please contact us for assistance.
  • Damaged Packages: If your order arrives damaged, retain the packaging and contact us immediately to initiate a claim.

8. Contact Us

For questions or concerns about shipping, please reach out to us:

  • Email: Inf@cutetopix.com
  • Phone: +1 (315) 639-1271
  • Address: 371 Guerrero, San Francisco, CA 94103-5730, USA