Refund and Returns Policy for Boardgamer

Effective from December 18, 2024

At Boardgamer, customer satisfaction is our top priority. We are committed to ensuring that you are delighted with your purchases. If you are not entirely satisfied, this Refund and Returns Policy explains how to return your product and request a refund or replacement.

For any inquiries or concerns, you can contact us at:
Address: 371 Guerreros, San Francisco, CA 94103-5730, USA
Email: Inf@cutetopix.com
Hotline: +1 315-639-1271
Website: cutetopix.com

1. Eligibility for Returns

1.1 Items must be returned in their original condition, including packaging, manuals, and all accessories.
1.2 Products must be unused and undamaged. Items showing signs of wear or damage caused by improper handling may not qualify for a refund or exchange.
1.3 Returns must be initiated within 30 days from the date of delivery, as confirmed by the shipment tracking information.

2. Non-Returnable Items

Certain items are not eligible for return, including:
2.1 Gift cards or promotional items received as part of a bundle offer.
2.2 Digital products or downloadable game content.
2.3 Clearance or final sale items explicitly marked as “Non-Returnable.”

3. Return Process

3.1 Initiating a Return: Contact us via email at Inf@cutetopix.com or call +1 315-639-1271 with your order details, reason for return, and any supporting photos (if applicable).
3.2 Approval Confirmation: Our support team will review your request and provide a Return Merchandise Authorization (RMA) number if your return is approved.
3.3 Packaging and Shipping:

  • Safely package the item to prevent damage during transit.
  • Include the RMA number in the return package.
  • Ship the item to the address provided in the return instructions. Customers are responsible for return shipping costs unless the product arrived damaged or defective.

4. Refunds

4.1 Processing Refunds: Refunds are issued within 7-10 business days after receiving and inspecting the returned item.
4.2 Method of Refund: Refunds will be processed via the original payment method used during the purchase.
4.3 Partial Refunds: In some cases, a partial refund may be granted for items that are returned with missing components or that show signs of use.
4.4 Shipping Costs: Initial shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect item shipped).

5. Exchanges

5.1 If you wish to exchange an item for a different product, size, or variant, please initiate the return process first and request an exchange.
5.2 Once the returned item is received, the replacement item will be shipped to you. Customers are responsible for shipping fees for exchanges unless the product was defective or damaged upon arrival.

6. Defective or Damaged Products

6.1 If your item arrives damaged or defective, notify us within 7 days of delivery by emailing Inf@cutetopix.com with photos of the damage.
6.2 We will arrange for a replacement or refund at no additional cost.
6.3 In cases of minor defects that can be resolved with replacement parts, we may offer this solution as a first option.

7. Canceling an Order

7.1 Orders can be canceled within 24 hours of purchase by contacting us at Inf@cutetopix.com or calling +1 315-639-1271.
7.2 Once an order has been processed or shipped, cancellations may no longer be possible, and the standard return policy will apply.

8. Refund Status Tracking

If you have initiated a return or refund, you can contact us for updates by providing your order number and RMA number. Our team is available to assist you at:

9. Exceptions and Special Considerations

9.1 For bulk orders, special edition games, or custom collections, refund and return policies may differ. Such cases will be handled on an individual basis.
9.2 Any disputes regarding returns or refunds will be addressed in accordance with the terms outlined in this policy.

10. Contact Us

If you have any questions about this Refund and Returns Policy or require assistance, please contact us:

We appreciate your trust in Boardgamer and are committed to providing you with the best shopping experience possible. Thank you for choosing us for your gaming needs!